We’re saddened to listen to that you're feeling this fashion, and guarantee you that your fulfillment is essential to us. We’ll be next up along with you soon to debate your worries.
We fully grasp your stress, and we guarantee you that we acquire issues for instance these pretty significantly. We’ll be in touch with you Soon to debate your problems.
As of eleven:30am aug 21, 2017. I sit here ready as I had been promised a contact in 30min. Not one person has known as. Nobody has showed up for my install. I’m now calling in and acquiring resolution. I was promised an install
We’re sorry to listen to with regards to the insufficient follow up that you choose to’ve gained. We’d like to aid more but we are able to’t Track down your account. Please send out an e mail to customersupport@ empiretoday.com with your Make contact with information, and we’ll get in contact with you to handle your issues.
7b.) ET despatched installer with wrong wax ring and wouldn’t Allow installer go the 1 mile to Residence Depot to choose it up.
November six, 2017 at five:07 pm Update number 3. Have to depart a brand new review since comments simply because opinions inside previous types received’t get looked at. The installers last but not least showed up and didn’t have any supplies! They claimed they did not carry glue or and with the underlayment. Also commented that they didn’t even have the correct vinyl. Once they depart I obtain a contact from my nieghbor which they spilled one thing in my driveway and remaining a very good size gouge in it once they attempted backing out Along with the wheel chocked.
February 20, 2018 at two:fifty eight pm We experienced berber carpet put in in September of 2016. By November, the carpet was falling aside, frayed and seemed to be not less than twenty years previous. An inspector was out and quickly stated that this was a maker’s defect And they might send out a income human being out for us to select a completely new carpet to get put in at no extra cost to us. We satisfied Along with the product sales man or woman, selected An additional carpet and create a time (February 2017) for installation. By August, seams ended up failing and it took right until November 4th for an inspector to return out, just take pics and inform us that we must always listen to a thing back again in a couple of days. Per week handed and we had not heard from anybody. Harm receiving worse, holidays approaching. I had been phoning everyday and will not speak to any one nevertheless the “phone center people†– who ended up excellent – being familiar with and as valuable as their occupation limits could possibly be. I gained a letter inside the mail stating they were endeavoring to attain me and will I you should phone a specific number. I did so and I used to be informed they have been leaving messages for me day by day – Seriously?! Since I love residing with destroyed carpet; Particularly approaching the vacation entertaining time in the 12 months!!!! Everyone else on this planet could get to me but Empire Carpet!
we have an understanding of the inconvenience this has brought on. Be sure to Get hold of us at [email protected] with each your problems and account information and facts, so we could adhere to up with you, thank you. Practical?YesNo
They have ripped off the wrong consumer and the remainder of you need to awaken and end shopping for their lies.
I will likely be making contact with the greater Enterprise Bureau and won't ever recommend applying Empire for just about anything at any time again. I am aware that i'm just one human being, but I will impression this enterprise with my voice.
The identical way I work I would like them to operate. Anything else isn't gonna work. I need resolution. eight/15 time is in the essence. I have emailed customer service, spoke to supervisor. I would like help and new crew out tomorrow. Empire has my money but I haven't got an put in floor!
August 1, 2018 at twelve:24 pm I am fearful I did not read the reviews in advance of executing organization with Empire, it has been a nightmare from the start and it continue to proceeds. To generate a protracted Tale limited they don't hold appointments they make, they don't talk in almost any way when reported appointments are skipped.
June 13, 2018 at 7:fifty five pm Ryan under no circumstances solutions his phone or phone you back again right up until you simply call his boss and he generally defends him sayiong that he's working while in the warehouse, effectively i guess they dont have phones in the warehouse. soon after obtaining the restoration co appear out drying the floors for four more times, Ryan known as me again and scheduled An additional instaltion day when they arrived they checked the floor yet again and claimed it absolutely was however not dry nonetheless and told my son that the carpet that the sub flooring would wish to get taken off plus the carpet that was insallled weeks back and my cupboard that my refrigator is next much too needs taken down, Si I termed my insurance policies agent and he sent Yet another restoration to come back out and Verify and he foind a four in by six inch bit of wood which was still damp and so he callled Ryan and so they talked and Ryan explained it was ok to setup the ground. NOW it has been six weeks that my carpet was put in so I have my carpet lined with sheets and blankets And so the debree within the kitchen area floor from the glue and Filth through the Uncooked flooring on my new carpet so my residence seems to be mad and my frig is in the middle of the floor in my kitchen, So since the new restoration gentleman referred to as me and advised me Ryan stated it had been Alright I took a weeks getaway to obtain my ground imstalled and obtain my house jointly, I referred to as Ryan all week without any reaction yet again right until I referred to as his manager yet again and he claimed We however cant install your floor it has to be 100 percent dry , Meanwhile the restoration person felt which i desired carpet in my basement since he felt It might be safer , SO After i finally got hold of Ryan He mentioned he would arrive out himself and check the kitchen area humidity and Look at my sport area For brand new carpeting and he explained to me that I would have to take the previous carpet in the gameroom empire today ratings my self.
We regret to listen to that the order has actually been cancelled. We’ll review your concerns, and can be in contact along with you shortly.